Responsible Gaming —
Because Fun Has Limits
tkko is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. We believe gambling should always be a form of entertainment, never a source of financial stress or emotional harm. This page outlines the tools, policies, and support channels tkko provides to help you stay in control.
Adults Only
Players must be 21 years or older to register and play on tkko.
Self-Exclusion
Pause or close your account
Deposit Limits
Set daily, weekly or monthly caps
Time-Out
Take a break from 24h to 6 weeks
Gambling Should Always Be Entertainment
At tkko, we take the wellbeing of our players as seriously as the quality of our games. Problem gambling affects individuals and families across Bangladesh, and we refuse to be passive about it. Every feature on the tkko platform — from cricket betting to live casino to crash games — is designed to be enjoyable within healthy boundaries.
Responsible gaming is not just a regulatory checkbox for tkko. It is a core value embedded in how we build our products, train our support team, and respond when a player reaches out for help. We actively monitor for signs of problematic behaviour and are prepared to step in with appropriate tools and referrals.
Age Verification
All tkko players must be 21 years or older. We verify age at registration and may request documentary evidence at any time. Accounts found to belong to minors are closed immediately and all funds returned.
Deposit Limits
Set a cap on how much you deposit daily, weekly, or monthly. Once your limit is reached, the platform will decline further deposits until the period resets. Reductions take effect immediately; increases take 7 days to apply.
Session Time Limits
Set a maximum session duration per day. When your limit is reached, tkko will display a clear on-screen alert and log you out automatically. You can always check your session timer in your account settings.
Self-Exclusion
Request a self-exclusion period of 6 months, 1 year, 3 years, or permanently. During exclusion, you cannot log in, deposit, or wager. All pending promotional offers are cancelled. Contact support to activate.
Time-Out (Short Break)
Need a shorter pause? A time-out blocks account access for 24 hours, 48 hours, 1 week, or up to 6 weeks. Unlike self-exclusion, your account is automatically re-opened once the period ends.
Loss Limits
Cap the maximum amount you can lose across a daily, weekly, or monthly period. If your losses reach the threshold, further wagering is restricted until the period resets. This is one of the most effective tools to prevent chasing losses.
Recognising Problem Gambling
Problem gambling can develop gradually and is often not immediately obvious to the person affected. The following signs may indicate that gambling has moved beyond healthy entertainment and is becoming harmful.
Warning Signs to Watch For
- Gambling with money that was intended for rent, food, or bills.
- Feeling restless, irritable, or anxious when not gambling.
- Chasing losses — continuing to bet in an attempt to win back lost money.
- Lying to family members or friends about how much time or money is spent gambling.
- Borrowing money from others specifically to fund gambling activity.
- Gambling as a way to escape stress, depression, or difficult emotions.
- Repeatedly failing to stick to your own spending or time limits.
- Neglecting work, studies, or personal responsibilities because of gambling.
- Feeling guilt or shame after a gambling session but continuing regardless.
Signs of Healthy Gambling Behaviour
- You set a fixed entertainment budget before playing and stop when it is spent.
- You treat any winnings as a bonus, not as income you depend on.
- You take regular breaks and gambling does not dominate your daily routine.
- You feel comfortable discussing your gambling habits openly with family and friends.
- You never borrow money to gamble and never gamble with money you cannot afford to lose.
- You can stop playing and walk away without feeling compelled to continue.
- You use responsible gaming tools proactively — not just in reaction to a problem.
- Your mood and daily wellbeing are not significantly affected by wins or losses.
Quick Self-Assessment
Ask yourself the following questions honestly. If you answer "yes" to two or more, we strongly encourage you to use tkko's responsible gaming tools or contact our support team for guidance.
How to Activate Safety Features
All responsible gaming tools are available directly through your tkko account or by contacting our support team. Here is how each one works and how to activate it.
Deposit Limits
Log in to your tkko account and navigate to Account Settings > Responsible Gaming > Deposit Limits. Choose a daily, weekly, or monthly cap in BDT. Reductions apply instantly. Requests to increase a limit are subject to a mandatory 7-day cooling-off period before they take effect.
Effective Immediately (for reductions)Session Time Limits
In Account Settings > Responsible Gaming > Session Limits, set the maximum number of minutes per day you wish to spend on the platform. When your limit is reached, an on-screen notification will appear and your session will be ended automatically. Adjustments take effect from the following day.
Active From Next LoginLoss Limits
Set the maximum net loss you are comfortable with over a daily, weekly, or monthly period. Once reached, your betting and gaming access is suspended for the remainder of that period. This is one of the most effective controls for preventing the cycle of chasing losses. Navigate to Account Settings > Responsible Gaming > Loss Limits.
Effective ImmediatelyTime-Out (Short Break)
A time-out temporarily suspends your account for a defined period: 24 hours, 48 hours, 7 days, or up to 6 weeks. During a time-out you cannot log in, deposit, or place any bets. Your account reopens automatically when the period ends. To activate, go to Account Settings > Responsible Gaming > Take a Break, or contact our support team directly.
Immediate Account SuspensionSelf-Exclusion
Self-exclusion is a longer-term commitment. Choose from 6 months, 1 year, 3 years, or permanent exclusion. Your account is locked, all active bonuses are forfeited, and you will receive no marketing communications from tkko for the entire exclusion period. To request self-exclusion, contact our support team at [email protected] — this cannot be reversed during the chosen period.
Irreversible During PeriodReality Checks
Enable periodic on-screen notifications that interrupt your session to show you how long you have been playing and how much you have won or lost in the current session. These pop-ups appear at intervals you choose — every 30, 60, or 120 minutes — and serve as a gentle but clear reminder to reassess whether you want to continue playing. Set these in Account Settings > Responsible Gaming > Reality Checks.
Customisable IntervalsYou Are Not Alone
If you feel that gambling is having a negative impact on your life or the lives of those around you, reaching out is the most important step you can take. tkko's support team is here to help, and independent organisations provide free, confidential counselling.
tkko Support Team
Our dedicated support team is available to help you activate responsible gaming tools, request self-exclusion, or simply talk through your concerns without judgement.
[email protected]Problem Gambling Helpline
If you are based in Bangladesh and feel your gambling is out of control, speaking with a qualified counsellor through a national helpline can provide immediate, confidential guidance.
Contact your local mental health authority for helpline numbers.
Family & Friends Support
Problem gambling affects everyone close to the person involved. If someone you care about is struggling, encouraging them gently to seek help and supporting them through the process makes a real difference.
Account Closure
If you wish to permanently close your tkko account, contact our support team at [email protected]. Permanent account closure is available to all players at any time and any remaining withdrawable balance will be returned to your payment method.
[email protected]Play Smart. Play Safe. Play tkko.
Responsible gaming is the foundation of a great experience. Browse our games, review our FAQ, or log in to manage your safety settings directly from your tkko account.